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Our Terms and Conditions – Built Around Your Account

When you open an account with scbet, you're entering into a clear agreement with us about how deposits, withdrawals, gameplay and your data work.

Account ownership and eligibilityDeposit and withdrawal rulesYour data and privacy rights
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scbet Our Terms and Conditions – Built Around Your Account
REACH OUR TEAM

How to Ask Questions About Our Terms

If you need to understand a specific rule, dispute a charge, or request information about how we store your data, we're available through multiple channels.

Live Chat Open the chat widget on the platform homepage or inside your account lobby. Our team responds within minutes during operating hours to answer questions about account rules, payment terms, and your rights.
Email Support Send detailed questions to [email protected] with your account email and the specific term or rule you want clarified. We'll reply with a full explanation within 24 hours.
Account Messages Log in to your account and check Messages in the top-right corner. We send important updates about policy changes there, and you can reply with questions directly from your inbox.
HOW WE PROTECT YOU

Data Security, Account Access and Your Information Rights

Your account data and payment information are handled with encryption and access controls. When you deposit via DANA, OVO, GoPay or QRIS, we don't store your payment credentials—only transaction records and your…

Data Encryption

All login sessions and payment transactions use TLS 1.2 encryption. Your password is stored as a one-way hash so we cannot see it. Access to your account from a new device triggers a verification email.

Payment Security

DANA, OVO, GoPay and QRIS payment credentials are never stored on our servers. Each deposit and withdrawal is verified through the payment provider's own security layer before we confirm the transaction.

Data Retention

We keep account records for seven years after closure for tax and financial compliance. Personal data like your name and email are kept separately from gameplay history and can be removed earlier upon request.

Account Recovery

If you lose access to your account, our support team verifies your identity using your account email, registered mobile number, and answers to security questions before resetting your password.

Third-Party Sharing

We do not sell or share your data with marketing partners. Data is shared only with payment processors, fraud prevention services, and where required by law. You can request a list of all processors we use.

Request Your Rights

Email [email protected] or use live chat to ask for a copy of your data, correct information, or request deletion. We respond within 30 days and provide downloads in portable format.

Terms and Conditions – Your Most Asked Questions

Below are the questions we hear most often from players in Indonesia about how our Terms and Conditions work in practice. Each answer covers a real scenario you might face—what to do if you think a withdrawal was delayed, how to update your account details, or what happens if you need to close your account.

Our terms prohibit sharing your login with others or accessing your account through shared or public devices. If we detect unusual access patterns—like logins from different countries in minutes—we'll send you a verification email and may temporarily lock the account for your protection. Always log out after playing on a shared device.

No. Creating multiple accounts using the same personal information, email address or payment method violates our terms and will result in account suspension. If we discover duplicate accounts, we'll freeze both and investigate. Open only one account per person.

After you request a withdrawal, it typically processes within 2–4 hours for DANA, OVO, GoPay and QRIS. If your identity verification is incomplete, we'll ask you to update your account before processing the payout. Delays may occur during network issues or high volumes, and we'll notify you via email if verification is needed.

You can request deletion of your personal data (name, address, email, phone) after closing your account, subject to a seven-year legal retention requirement for transaction records. We'll remove data used only for marketing or communication. Contact [email protected] with your request and we'll respond within 30 days.

If you don't see a deposit in your wallet after 10 minutes, first check that the payment provider confirmed the transaction. If the money left your DANA, OVO, GoPay or QRIS account but didn't reach scbet, contact our support team immediately with your transaction ID from your payment app. We'll investigate with the provider.

Yes. Go to Account Settings > Profile to update your phone number or email address. For changes to your registered name or date of birth, contact our support team—we'll ask for identity verification to confirm the update is legitimate and comply with our KYC rules.

Some features, payment methods and game access vary depending on where you are in Indonesia and current local regulations. Deposits via DANA, OVO, GoPay and QRIS, for example, are available where permitted by local law. If a feature isn't available in your area, we'll explain which rule applies when you try to access it.

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