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Your Privacy Comes First at scbet

We know your account details and payment information matter. When you open an account with us, we handle your personal data—from your DANA or OVO login through to…

What data we collectHow we protect itYour control over it
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scbet Your Privacy Comes First at scbet
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Privacy Questions – How to Reach Us

Your privacy concerns matter. We have a dedicated privacy contact line and email support available during extended hours so you can ask about your data, request access to what we hold, or…

Privacy Email Send detailed requests or data access forms to our privacy team. Responses typically arrive within 48 hours during weekdays. Use this for formal record requests or concerns.
Live Chat Support Open your account and reach our support team from the help icon in the lobby. Chat is live during peak hours and can direct your privacy question to the right team member.
Phone Support Call our support line during Indonesia business hours for urgent privacy or account access matters. Our team in Makassar and regional offices handle personal data requests directly.
HOW WE KEEP YOU SAFE

Data Security & Your Account Control

We encrypt all connection traffic using industry-standard TLS protocols, so your login and payment information are never exposed in transit.

Encryption & Security

All data in transit uses TLS encryption. Payment credentials are processed by providers like DANA and OVO, never stored by us. Your password is hashed on our secure servers.

Fraud Detection

We monitor withdrawals and high-value transactions for unusual activity. Suspicious attempts are flagged and verified with you before payout via your registered phone or email.

Session Management

View all active devices and login sessions from your account dashboard. Log out remotely from any device, or set an auto-logout timer if you play on shared computers.

Data Request & Deletion

Request a copy of all personal data scbet holds on you. On account closure, non-essential data is deleted within 30 days; transaction records are kept only as required by regulation.

Payment Method Control

Unlink DANA, OVO, GoPay or QRIS payment methods from your account anytime. Once unlinked, we retain only a transaction record; the payment credential itself is removed.

Incident Response

If we detect unauthorized access or a data incident, you'll be notified immediately via email and phone. We'll guide you through account recovery and any necessary steps within 24 hours.

Privacy Policy – Frequently Asked

Players in Indonesia often ask how their account and payment data are handled. Below are straightforward answers to the questions we hear most often about data use, retention, your rights, and how to exercise control over your information.

We collect your legal name, email address, phone number and date of birth during registration. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount and timestamp. We also log your IP address and device type for security purposes. We do not ask for or store payment credential details—those are handled directly by the payment provider.

Personal account information like your name and email is deleted within 30 days of closure. Transaction records and withdrawal history are retained for the period required by Indonesian law to satisfy regulatory obligations. You can request confirmation of deletion by emailing our privacy team after account closure.

Yes. Open your account, go to Settings, select Privacy & Data, and submit a data access request. You can also email our privacy team with your account details. We'll send you a complete export of your personal data, transaction history and activity logs within 48 business hours, usually in a standard format like CSV or PDF.

We do not sell your personal data. We share information only with payment processors like DANA and OVO to complete your transactions, and with fraud-detection partners to protect your account security. We may disclose data to regulatory authorities where local law permits or requires. Your data is never shared for marketing to third parties.

Contact our support team immediately via live chat or phone. We'll lock your account, review recent activity and reset your password on your behalf. We verify your identity using the email and phone number on file. Once secured, we'll send you a full activity log so you can see what was accessed and confirm it's safe to use again.

Yes, anytime. Go to your Wallet settings, find the linked payment method, and select Unlink. Once removed, we retain only the transaction history; the payment credential itself is deleted immediately. You can link a different payment method or re-link the same one at any time without losing your account balance.

We encrypt all login and payment data using industry-standard TLS protocols. Your password is hashed and never stored in plain text. We monitor all logins and flag unusual activity. We also run automated fraud checks on every withdrawal before it's approved. You can view all active sessions and log out remotely from any device in your account dashboard.

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