Reference

Legal terms built around your account

When you open an account with scbet, you're entering into a clear agreement about your rights, our obligations, and how we handle your funds and personal information.

Transparent account termsData security practicesPayment & withdrawal rights
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scbet Legal terms built around your account
CONTACT & ESCALATION

Reach our legal team

Email Support Contact our legal desk at [email protected] with account terms questions. Response within 24 business hours for formal inquiries.
Live Chat Our support team answers legal questions via chat 09:00–22:00 WIB daily. Available for account term clarifications and policy disputes.
Account Settings Request copies of your account agreement, data records and payment history directly from your account dashboard under Legal Documents.
DATA & SECURITY STANDARDS

How we protect your legal rights

Data Encryption

Your account credentials, payment details and personal information are encrypted end-to-end. We do not share your data with third parties without your consent.

Cookie & Tracking

We use cookies only to remember your login session and gameplay preferences. You can disable non-essential cookies in your account settings without losing access.

Account Verification

Withdrawals require identity verification to prevent fraud and comply with local fund-transfer rules. Verification is instant for most Indonesian players in Makassar and beyond.

Payment Records

All deposits and withdrawals are logged in real time in your transaction history. Statements are available for download from your account wallet for 36 months.

Account Closure Rights

You may request permanent account closure at any time. We process closures within 48 hours and confirm in writing via your registered email.

Dispute Resolution

Account disputes are reviewed by our compliance team within 7 business days. You can appeal a decision by sending detailed evidence to [email protected].

Your legal questions answered

Request closure from your account settings or email [email protected]. We freeze play immediately, process any pending withdrawals within 48 hours, and retain your data only as required by law. Confirmation is sent to your registered email address.

We collect your name, email, phone and payment details to verify your identity, process deposits and withdrawals, and comply with local regulations. Data is encrypted, never sold, and deleted after account closure plus any legal retention period.

Yes. Go to your account dashboard, select Legal Documents, and download your signed agreement, privacy policy and payment terms. You can also email [email protected] to request a copy directly.

Deposits via DANA, OVO, GoPay and QRIS are all protected under our fund-handling agreement. Withdrawals to the same method are processed within the same legal framework and transaction protections.

Your full transaction record—deposits, withdrawals, bets—is stored in your account for 36 months. After account closure, records are retained for 7 years to meet regulatory and tax compliance requirements.

If you believe an error or unauthorised activity has occurred, contact us with details within 30 days. Our compliance team investigates and responds within 7 business days. You can appeal a decision by providing supporting evidence.

Where local law permits, access to scbet lobbies and payment methods is available. Account eligibility depends on local law in your region. If you have questions about access where you play, our support team can clarify.

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